Refund policy

  • FREE UK RETURNS
  • We are now offering free returns on all items bought through our website (UK Only). Please email us on mark@militaryandoutdoor.co.uk and we will send you a free returns label. You will then be able to drop the parcel off at any postbox or post office or you can arrange a free collection on the royal mail website.
  • Extended Christmas Returns - items bought between 1st December and 24th December can be returned until 28th January 
  • All returns should be in the condition they were sent in, securely parcelled and use the address label included, all returns must be recieved by us within 28 days of you receiving the order.  Any questions please email us on mark@militaryandoutdoor.co.uk
  • We recommend you get a free proof of postage, then if the item is lost in the post we can refund you. 
  • CANCELLATIONS
  • Orders can only be cancelled before they have been dispatched. Once the item is despatched the order can no longer be cancelled - but the item can be returned for a full refund. 
  • To Cancel an order please email mark@militaryandoutdoor.co.uk before your order is despatched.
  • OTHER ISSUES
  • Any problems you can call Mark on 07940 589332 Monday - Friday 9am - 5pm . but please leave a phone number as this may be an answerphone if we're all busy serving customers We look forward to hearing from you.